What to Do If Your QR Code Isn't Working?

ByMaria Sanchez | 11 Feb 2024

8 minutes read

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In recent years, QR codes have become increasingly popular, especially with the rise of contactless interactions during the pandemic. They're convenient and efficient, but what happens when you encounter issues scanning one? If you've ever found yourself frustrated and asking, "Why is my phone not scanning QR code?" fear not – we've got you covered with this troubleshooting guide.

Reasons Your QR Code Might Not Work

Quality of the QR Code

A primary reason your iOS or Android device might struggle to scan a QR code is its quality. If the resolution is low or the display isn't sharp, your phone may fail to detect it. Try downloading a higher-resolution version of the QR code if possible.

Check for Lighting and Distance

Poor lighting or being too close/too far from the QR code can hinder scanning. Ensure you're at an appropriate distance and have sufficient light. Enlisting the help of a flashlight can improve the scanning process significantly.

Dirty Lens

Fingerprints and smudges on your phone's camera lens can interfere with scanning. Use a microfiber cloth to gently clean the lens before attempting to scan again.

Focus and Tap

Sometimes, the issue lies with your camera's focus. Aim your phone's camera at the QR code, tap and hold the screen to ensure proper focus. On some devices, this action may activate Google Lens, which simplifies the scanning process.

Check Camera Settings

Verify if you have Google Lens suggestions enabled on your device, as this can enhance scanning capabilities.

Try a Third-Party QR Code Scanner

If the built-in scanner isn't working, consider using a third-party app. There are numerous options available, so choose one with high ratings for the best results.

Expired or Broken Link

If none of the above solutions work, the QR code may be expired or linked to a broken URL. Ensure the code is still valid and leads to the intended destination.

Additional Considerations for Android and Apple Devices

In addition to the aforementioned troubleshooting steps, users of Android and Apple devices should also:

Ensure Functionality

Check that the QR code scanning function is active on your device. Navigate to your settings to enable this feature if necessary.

Online Menu 

If you're scanning a QR code linked to an online menu or similar resource, confirm that your device is connected to the internet. Sometimes, the issue may simply be that the menu is offline.

Final Thoughts

If your QR code continues to resist scanning, don't give up just yet. Troubleshoot using the tips provided here, and if all else fails, consider generating a new QR code to replace the problematic one. With a bit of patience and persistence, you'll be scanning with ease in no time!