Or how about a  loyalty program that rewards customers for repeat business? This can help attract new customers and encourage existing ones to return.

• Collect Customer Feedback

Collecting customer feedback is essential for improving your system and overall customer experience. Surveys or online reviews will help you gather feedback on the ordering process, menu, and customer service. Use this feedback to make improvements and enhance the overall customer experience.

Conclusion

Integrating an ordering system into your restaurant can help you in multiple ways—it can streamline kitchen workflow, reduce errors and waste, and provide a better customer experience.

Follow the steps in this article— set up your ordering system today. Optimize it for best results. Start your 30-day free trial with Do Your Order.

Running a restaurant successfully requires the ability to manage the inventory properly. A good restaurant POS system streamlines the overall workflow, making it easier to complete tasks. Planning inventory can be a daunting task when done manually, but a POS system makes it easy by generating forecast reports to coordinate inventory ordering.

• Labor management

These days, POS systems come with a functionality called "clock." It lets employees clock in and out on a POS terminal. Other functions give you ways to keep track of who each member is and how much access they have to the system. "Voids" and "returns" functions are particularly important for keeping employee theft to a minimum.

• Loss prevention

Modern POS systems can instantly detect and report potentially fraudulent activities in a restaurant. Analyzing this information on a granular level can help you identify trends by location, server, or transaction. Furthermore, it can reduce diminishment, which increases your profit margin.

• Reduces wait time

Customers are all different. They can order anything from appetizers and dishes of the day to drinks and desserts, and restaurants have to be prepared for everything. This is why restaurants usually have different prep stations for different dish types (drinks, appetizers, main courses, desserts, etc.). This makes it hard to place and prepare orders in the kitchen, which can cause service delays or even the wrong dish to be brought out. To make up for these errors, one can ease out with POS software that is integrated with multiple servers on a single line.

The use of software fosters faster processing, on-time food delivery, and improved table management. In this way, restaurants can improve how well they run, make customers happier, and cut down on wait times.

• Easy inventory tracking

Keeping track of your restaurant's inventory is a must if you want to control food costs and keep making money. This is what a restaurant POS system simplifies for you by calculating accurate figures for product movement and patterns of usage. Having this real-time data improves efficiency and ensures adequate item stock. It also reduces labor, waste, and food costs.

• Error control

Keeping your customers happy and satisfied with your food and service should be your primary goal, and to meet that goal, you need to have everything in place to minimize mistakes: Having a point-of-sale system will seal the deal for you. Handwritten orders can be misread, which can be confusing for chefs, servers, and customers. This can lead to wasted food and poor service. A good POS system cuts down on mistakes by clarifying staff communications.

• Advanced security levels

Do you want to keep your restaurant's data safe from hackers and fraudsters? Using restaurant point-of-sale software, you can give each department or employee a different level of access to reach your goal. For instance, your kitchen staff can be restricted to order-related data only.

• Payment Related Benefits

There are several payment-related benefits that restaurants can enjoy by using a POS system:

1. Faster transactions: With a POS system, payments can be processed quickly and accurately, reducing the time customers spend waiting to pay their bills. This can help improve customer satisfaction and reduce wait times for tables.

2. Increased efficiency: POS systems can automate many of the manual processes involved in handling payments, such as splitting bills, calculating tips, and reconciling cash at the end of the day. This can help restaurant staff save time and reduce errors.

3. Improved security: POS systems can help reduce the risk of fraud by securely storing payment information and preventing unauthorized access. Additionally, some systems offer encryption and other security features to protect customer data.

4. Expanded payment options: POS systems can accept a wide range of payment methods, including credit and debit cards, mobile payments, and even cryptocurrencies. This can help restaurants attract more customers and make it easier for them to pay for their meals.

5. Enhanced reporting and analytics: POS systems can provide detailed reports on sales, inventory, and other metrics, allowing restaurants to track their financial performance and make data-driven decisions. This can help improve profitability and streamline operations.

Overall, a POS system can help restaurants improve the payment experience for their customers, streamline their operations, and boost their bottom line.

In Summary

With the right POS software, you can improve how your customers feel about your restaurants, bars, and cafes as a whole. You can easily keep track of menus and give customers different ways to pay, which gives them financial flexibility. It increases the speed of service, resulting in more satisfied customers.

It’s natural for a business owner to have second thoughts about spending a sizable sum on new software. But investing in a POS system will pay off in a big way for you, your employees, your bottom line, and most of all, your customers.

Restaurant POS software by DOYO is easy to use and can be operated from any iOS or Android device. It will conveniently print receipts via  a wireless Bluetooth connection. 

Finding it difficult to make time in your day to manage employees? Restaurant owners have to deal with a plethora of daily tasks. You likely have a lot on your plate, from scheduling employees to monitoring employee attendance to preparing payroll. As a restaurant owner, an employee management system can free up your time by simplifying these essential human resource responsibilities and processes. And finding a point-of-sale system that provides a comprehensive experience can be a game-changer.

Managing a restaurant is no easy task. From hiring and training employees to scheduling shifts and handling payroll, a lot of moving parts need to be coordinated for a smooth and successful operation. One key aspect of this process is employee management.

A good restaurant employee management system  can  keep track of employee information, manage schedules, and make sure that all staff members are properly trained with the tools they need to do their jobs. With the right management tools and processes in place, restaurant managers can streamline operations and improve overall efficiency, leading to increased productivity and better customer satisfaction.

The Importance of Employee Management

The restaurant’s success is heavily dependent on the performance of its employees. From servers and cooks to dishwashers and hosts, each staff member plays an important role in creating a positive experience for customers. It’s therefore  important for restaurant managers to be able to manage and motivate their employees well, so they can do their best work.

A good workforce management system can help with this by giving you tools to schedule shifts, keep track of employee progress, process payroll, and handle other administrative tasks. This means managers can stay on top of their staff to ensure everyone is working together to meet your customers’ needs.

Key Features of an Employee Management System

Managers can streamline operations and improve efficiency with an effective workforce management system. Some of the most important features to look for include:

• Scheduling: A scheduling tool that makes it easy for managers to make and manage schedules, shift assignments, and time-off requests.

• Performance tracking: A way to track employee performance to identify areas where additional training or support may be needed.

• Payroll and benefits: Tools for handling payroll and benefits administration, including tracking hours worked, calculating pay rates, and managing vacation time.

• Communication: A way for managers to easily communicate with employees, including sending announcements, updates, and important information.

• Training and development: Tools for tracking employee training and development, including online tutorials, quizzes, and certification programs.

Implementing an Employee Management System

Implementing an employee management system can seem like a daunting task, but it doesn't have to be. By taking a step-by-step approach, restaurant managers are able to fully integrate the system into their operations and start realizing the benefits right away.

Here are a few tips for getting started:

1. Identify your needs: Before selecting an employee management system, take the time to identify and list your specific needs. Consider factors like the size of your staff, your budget, and which specific aspects of managing employees you want to simplify.  

2. Choose the right system: Once you have a clear idea of your needs, research different systems, compare their features, read reviews, and ask other managers for their opinions and experiences. Which one checks off the important items on your list? This will help you make the most informed decision about which system is the best fit for your restaurant..

3. Train your employees: Once you have chosen an employee management system, train your employees to use it properly. This will make sure everyone is on the same page and using the system effectively.

4. Stay on top of updates: As with any software, employee management systems are updated regularly. Stay on top of updates to take advantage of new features as soon as they become available.

Conclusion

A well-designed restaurant employee management system from DOYO can be an effective tool for getting the most from your staff, freeing you to focus on other management tasks. Throw away the pen and paper—choose a system instead that will save you both time AND money.

Another strategy is a well-staffed restaurant, with enough servers and kitchen staff to handle the volume of customers. This ensures that orders are prepared and served quickly, without delays. Another important aspect of avoiding slow service is to have a well-organized seating system. This can include using a reservation system or a waitlist, which can reduce customer wait times. Additionally, restaurant owners can consider offering a “call ahead” service, where customers can call to place their order in advance, reducing their wait time at the restaurant. Furthermore, efficient table management can minimize delays by allowing servers to quickly turn tables over and seat new customers.

2. Inaccurate Check Calculation

Another common complaint is a wrong check amount. This can be caused by a variety of factors, including human error or technical issues with the point-of-sale system. To avoid mistakes, restaurant owners should train their staff in how to properly use the point-of-sale system. They should double-check the calculations before presenting the check to the customer and know how to handle any discrepancies that may occur. Additionally, it is important to have accurate and straightforward menu pricing to ensure that customers are not over- or undercharged for their meals. Clearly itemizing orders with  a computerized point-of-sale system will reduce human error and provide a clear record of the order for both the customer and the server. 

Another way to avoid check mistakes is to h include details on the menu about additional charges (taxes or gratuities) or credits (discounts or deals).  Easily understanding the cost breakdown—and being able to explain it to the customer—is essential.

3. Rude Behavior

Rude staff behavior is a major complaint that leads to negative reviews and lost business. Customers expect friendly and polite service—rudeness and lack of professionalism can ruin a meal. (Some customers may even walk out before ordering if they sense a bad attitude from their server.) This can include anything from a server being short with a customer to a chef being rude to staff. Staff  should be properly trained in customer service and be held accountable for their behavior. Clear rules about how employees should treat customers are paramount— owners must ensure they follow those rules through regular training and performance reviews. Additionally, regularly soliciting  customer feedback can help identify any issues with rude behavior and address them quickly.

4. Order Mix-up

Order mix-ups can be a major source of frustration for customers. They expect to receive exactly what they ordered, and mistakes lead to disappointment and dissatisfaction. Anything from getting the wrong dish to receiving a dish with ingredients the customer specifically asked to be left out can be a turnoff. To avoid this, restaurant owners should properly train servers to take,  place, and double-check orders before they are delivered to customers. 

This can be accomplished with  a digital ordering system that shows the customer's order precisely, or by having a staff member double-check orders before sending them to the kitchen. A policy for handling order mix-ups, like a free dish or a discount, can mitigate the customer’s frustration. 

5. Food Does Not Look as Expected

Lastly, customers expect the food they order to look just as it was described on the menu. If the food does not look as they expected, disappointment and dissatisfaction will result. A dish may not be plated as shown on the menu, or it may simply not be  as visually appealing as the customer had hoped. Owners must make sure that the food is prepared and presented as depicted,  and that the menu descriptions are accurate. Kitchen staff needs to be taught to plate food correctly, and the menu needs to show exactly what the customer can expect to receive. Requesting customer feedback via a comment card or online review can help identify any presentation issues and address them quickly.

Conclusion

By proactively avoiding these top 5 customer complaints, restaurant owners can ensure their customers have a good time. It also increases the likelihood of converting the customer into a “regular.” By paying attention to detail, providing excellent customer service, and keeping an eye out for potential issues, restaurant owners will enjoy  customers who are happy and satisfied with their dining experience.

Digital restaurant menus enable you, as a restaurant manager, to highlight specific items on the menu—items that are bestsellers, or something that is a ‘Dish of the Day.’ You can just put a daily special at the top of the menu, which will be shown when the QR code is scanned. Or you could get a callout on digital signage and try new limited-time offers. These changes could majorly affect the overall sales of your restaurant.

Digital menus also decrease the perceived wait times in Lines

Digital ordering system is here to enhance customer experience for everyone, and retail businesses are all about that. The customer experience hits the skids when they have to wait in long lines and with that, their interest in the brand gets affected, too. Although you can’t do much about the number of customers coming into your restaurants, but you can make an engaging digital sign for those who are in line.

Digital signs have been shown to cut the time people think they have to wait at checkouts by about 35%. That way, people on line will have something to do while they wait, and the time will seemingly go faster. This won't work with printed menus because they don't get better over time; they stay the same, and repeat customers won't want to look through the same pages.

People can see nutritional value of the items in menu

With digital menus, you are not just constrained to lists of food and drinks and their prices, but you also get to see the nutritional values of those items as well. The digital era has brought us instant access to information regarding nutrition, allergies, calories, vitamins, fibers, and other dietary facts.  It adds to the entire menu description you set for your restaurant. Who doesn’t want to know how many calories they are consuming with each meal? This part of your digital menu will make your customers happy and make your restaurant a one-stop shop for them. You keep them informed so they can make the best choice.

As restaurant owners, you get to advertise your specialties on the menu, especially if you want to highlight what you locally source or some premium ingredient you use in your recipes. You can very conveniently do that on your digital menu.

Digital menus have the power of alluring customers with attractive visuals

The human brain can process images 60,000 times faster than text and creates an immediate sensory connection for a person. The digital restaurant menu prompts interest and appetite for people using images and other visual effects. High-quality food photos can entice customers to try the delicious-looking dish at the restaurant.

Digital menus also allow you to try different effects; your menu boards can include movement, which is another interesting way to grab any busy person’s attention. Even a small snippet or video clip could do the trick. The potential customer will read the offer and may decide to get that displayed item right there because it looks so darn good. 

And since it's all digital, you get to change the images, upgrade to a better version of the software, and much more to keep your customers interested. Start your 30-day free trial with Do Your Order today and watch your table turnover dramatically increase.

Food inventory management can be of immense help in maintaining profit margins. Refilling the inventory with the labor cost it takes is one of the most notable expenses for a food and beverage business. With the right inventory management and implementation of stock control,  food waste can decline. Considering how food waste is a huge problem for the food and beverage industry, having the right technology to help minimize their contribution to waste is a good deal.

Start by thinking about how much food you are wasting unnecessarily. Sometimes you can't help it, like when a customer doesn't like the dish. There are, however, always ways to reduce waste on your end, such as cooking mistakes, spillage, or waste during preparation. To keep track of all this, you need the right equipment on hand and even help the staff be more mindful of the waste they are encouraging so they can minimize errors and practice avoiding food waste.

• Overordering

As restaurants stock up their inventories, they forget to carry out a proper management system, which at times results in overordering. By ordering less food than you actually need, you can reduce food waste and save a lot of money with proper inventory tracking and performance.

• Assorted misfires

Misfires do not happen with a disclaimer. Whether you prepare the wrong dish because you read the order wrong or forget to add an allergy note to a dish with nuts, there are all kinds of possibilities for making mistakes in the restaurant business. But when you use an automated solution like restaurant inventory management software, you cut down on these errors. All you have to do is provide your staff with proper training and active management, and you will notice how these small mishaps lessen with time during a shift.

• Poor portion control

Having an inaccurate idea of portions could lead to food waste, too; you have to get your portions right. And if you control the size of your meals, you can usually stretch your food budget further without sacrificing quality. Stopping food from reaching the trash by standardizing the measurements for each dish works especially well for the guests’ leftovers.

Food waste can't be stopped completely, but a few simple steps can make a big difference. This way, you can control food waste, save money, and even manage your kitchen better.

Manage your stockpile more efficiently by switching to an automated system.

Food inventory management is an important part of running a restaurant well, but it takes a lot of time to do it right. Using automated inventory management software that is connected to your POS will save you hours of time each day on tasks related to managing your inventory.

The numbers in stock will automatically be depleted as items sell, so you are able to track your stock in real-time. It alerts you when a key ingredient is running low and other similar things. Try our DOYO app for your restaurant inventory management—it allows you to manage your menus and COGS from one account, run regular reports on your inventory movements, keep a check on your inventory costs regularly, and much more. Start your 30-day free trial today!

A good restaurant order management system helps you get better at every aspect of running a restaurant, from analyzing data to starting to manage the restaurant strategically. Monitoring your sales and comparing all the data is now just a click away with our Do Your Order app.

Streamline your processes with the right integration of software

With an accurate POS system and order management tool, you get all the customer data in one place. With the integrations, you can update your stock as soon as an order is processed. Management becomes easier with proxy distribution, considering employee absenteeism. 

• Reduces the number of errors

The use of computerized solutions will very likely reduce human error. You can't get rid of all mistakes, but you can definitely skip over some small, silly ones. Reduced error rates lead to increased customer satisfaction, which leads to increased business success.

Also, automation makes the work of your staff much easier and more manageable; they can do their jobs much better. The chances of making any errors will decline, and you won't have to worry about kitchen staff not understanding an order verbally, because they are receiving these orders from an app. If you find yourself constantly overlooking your employees, correcting their mistakes, or worrying about the kitchen staff, maybe it's time to invest in an order management system to get all the work done for you as smoothly as possible.

• Increased employee satisfaction and productivity

Cloud-based technologies have made business owners' lives easier, but that is not where it ends; the ease extends to the employees as well. It allows the employees to efficiently access the tools that help them make tips and also upsell items to customers. Even customers these days expect efficient and digital processes when visiting restaurants.

With technology that’s user-friendly, you can lower the turnover rate and dramatically increase employee morale, which ultimately helps the business save big chunks of money and provides employee satisfaction.

It is only human to make mistakes, and there are many possibilities for things to go wrong in the kitchen, from forgetting to add an ingredient to serving the wrong table. Even though it's impossible to eliminate all mistakes, you can make them less likely to happen by investing in new tools and technology for managing restaurant orders.

Tips to train staff on an order management system

1. Create training plans and have clear goals

You don’t want your staff to lag behind while technology takes over; chances are high that they will struggle with it. However, you can always create a training plan to solve this problem. Setting clear goals and creating a proper plan make it easy to follow through the whole training process. 

Personalize the plan for your employees and keep track of what worked and what didn’t for your restaurant. Make sure you are keeping their schedule and availability in mind while planning the training sessions. Ask them to delegate a few hours every day to learning this new skill, and be clear and transparent with them about the rollout method you intend to use.

2. Explain its benefits to employees

To stay in business, you need to make sure that your staff is confident in this new approach and the new strategies that management has come up with. Communicate with them about the benefits of staying updated with the latest technology. 

Once they know the "why," they are more likely to be excited about the new integration and will be entirely on board with zest when training starts.

3. Have interactive demos

People learn best when they get to see demonstrations while learning something new. You can show them how to order online by giving them an interactive demo of the whole process from start to finish.

In Summary

What could be better than having your servers manage their tables with their own Android or iOS devices? DOYO gives you all the features you need for proper restaurant order management, including:

• Taking orders and organizing them into service rounds.

• Using the "Call" function to ask the kitchen to prepare food.

• “Pay now, serve later” feature for convenience.

• The client can self-order as well.

So what are you waiting for? Get the right tools today to motivate and manage your team both inside and outside your restaurant. Start your 30-day free trial today!

Even though the pandemic has (almost) been wiped out, restaurants with QR code menus offer more than just a touchless experience. They help restaurants give their customers a great dining experience and make their staff work more efficiently. As a result, you can expect to see an online restaurant ordering system in restaurants for the foreseeable future. Let's take a look at the changes that have occurred in the dining experience since the introduction of QR codes:

#1 Customers can order without interacting with the staff

One of the most significant changes QR codes have made to the dining experience is the ability for customers to place orders and make payments without interacting with a server or cashier. Many restaurants now offer QR code menus, which allow customers to scan a code at their table to access the menu and place an order directly from their phones. This can be especially useful for busy restaurants or those with limited staff, as it allows customers to order and pay without having to wait for a server to come to their table. QR code restaurant ordering can also be used to pay for a meal, eliminating the need for cash or card transactions.

They offer a service that does not require any physical contact, which gives the customers a sense of security. In addition, guests can immediately access the menu on their phones, check the selection of items that are available, and place an order for food. So, using QR codes to order food is a big part of making sure that your customers have a better time when they eat at your business.

#2 Customers can get better information on the menu without asking the staff

QR codes have made it easier for customers to access information about a restaurant or menu item. Many restaurants now have QR codes on their menus or placemats that give information about ingredients, allergens, or nutrition. This can be especially helpful for customers with food allergies or dietary restrictions, since they can quickly find this information without having to ask the chef.

#3 Restaurants Can Track The Preferences Of The Customers In A Better Way

QR codes have also made it easier for restaurants to track customer preferences and gather feedback. Many restaurants now use QR codes to create surveys or polls that customers can take after their meals. These surveys can help restaurants gather valuable insights into what customers like or dislike about their dining experience, allowing them to make improvements or changes as needed.

#4 Helps In Better Promotion Of THe Resturant

The use of QR codes on menus can also be an effective marketing tool. On the menu page, you have the option of including links to your website as well as mobile applications. People who want to can easily go to your website or download your app without having to look for it first. It is an efficient form of marketing that is completely free.

QR codes have also had an impact on the way restaurants market themselves to customers. QR codes are now used by a lot of restaurants on their menus, placemats, and signs to tell customers about special deals or discounts or to send them to their website or social media pages. This allows restaurants to easily update and change their promotions, and it can also help drive traffic to their online presence.

#5 Modify and update the items on the menu without reprinting

Restaurants often change their menus by adding new items, taking away old ones, changing prices, and other things. However, it can be expensive to continually update menus. Every time you make a change to the menu, you will need to reprint it. This might drive up the price of printing the menus and cut into your profits.

This problem is solved by menus that use QR codes. Since menu QR codes and other types of dynamic QR codes can be edited in real time, the items on the menu can be changed without having to print a new QR code. Consequently, you can alter the menu in any way you like, including by adding or removing items, changing their prices, and so on, while still using the same QR code.

Using QR codes on menus also lets you collect valuable customer information and learn more about your customers. You are able to learn the types of foods they order as well as the best time for them to come to the restaurant.

QR code menus are also helpful if a certain item on the menu is out of stock for a short time. On the digital menu, you can immediately strike through the items that aren't available to order. Because of this, guests will know ahead of time about any items that won't be available to them, which will make their experience better.

Wrapping Up

Overall, QR codes have made significant changes to the dining experience, both for customers and businesses. They have made it easier for customers to place orders, access information, and provide feedback, and they have also made it easier for restaurants to track customer preferences and market themselves. While there is always a risk of technology issues, the benefits of QR codes in the dining experience are clear.